by Nicole Harris | Jan 26, 2023 | Vlogs
When your organization is in crisis mode, answering questions from the media is likely the last thing you want to do. To avoid saying the wrong thing, watch this Solv Pro Tip from Nicole Harris. Nicole is a former network television news reporter and anchor. In this...
by Nicole Harris | Nov 13, 2022 | Vlogs
The media has contacted you, and they want to interview you for a story related to your industry. Earned media, it’s what every business owner hopes for. But now your mind starts racing, what if the reporter asks me a question I don’t know? How would I answer a...
by Nicole Harris | Oct 3, 2022 | Vlogs
No organization is immune to a crisis. The news headlines are saturated with countless PR disasters. From HR fiascos at Twitter, to cybersecurity attacks at local businesses of all sizes, the list of crises is endless. While no one can predict when a crisis will...
by Nicole Harris | Sep 24, 2022 | Vlogs
Whether you are making a business presentation or communicating with the media, your most important objective should be to make your point clear and memorable. The best way to achieve this, is by crafting a solid soundbite that summarizes your key message. ...
by Nicole Harris | Sep 8, 2022 | Vlogs
Transcript Hi, I’m Nicole Harris, founder and lead crisis communications trainer at Solv Communications. And here’s why in a crisis, your best defence most times is a strategic offence. Imagine it’s Monday morning, and you’ve just learned your...
by Nicole Harris | Jul 9, 2022 | Vlogs
The Rogers network outage in July 2022 disrupted nearly every aspect of daily life, leaving debit payments, 911 services and government operations unavailable to Rogers customers for days. The public backlash to how the company mismanaged the outage was swift and...
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